LAST UPDATED: JUNE 2026
Our commitment to Structured Transparency ensures your data is handled with absolute clarity and care. Review the core tenets of how we protect and manage your information.

App identification and controller: "HHM Core" (the “App”) is provided by HHM. HHM Core is a licensed contractor that performs data processing on behalf of HHM to deliver the App’s functionality, perform analytics, provide customer support, process payments, and carry out other services described below. In this policy, "we," "us," and "our" refer to HHM and to HHM Core when it acts as a processor on HHM’s behalf.
This Privacy Policy applies to individuals who use the App and describes what information we collect, why we collect it, how we use and share it, how long we retain it, the choices you have, and how to contact us. Where we act as a processor for HHM, HHM is the controller and HHM Core acts under documented instructions from HHM. Where HHM Core acts as a controller for specific services, this policy will identify that role explicitly. If you are a resident of a jurisdiction with specific privacy laws, additional rights may apply.
How we collect data: We collect data in three main ways: (1) directly from you when you create an account, contact support, or use interactive features; (2) automatically from your device and usage of the App (for example, device information, analytics and crash data); and (3) from third parties, such as payment processors, advertising partners, or identity providers, when you use an integrated service.
Purposes of processing & legal basis: We process personal information for the following purposes and legal bases where applicable:
If we rely on your consent for a specific processing activity, you can withdraw consent at any time in the App settings or by following the opt-out instructions below; withdrawing consent will not affect processing based on another lawful basis.
We use a limited set of third-party services to operate and improve the App. Categories include analytics providers (e.g., Google Analytics / Firebase), crash reporting (e.g., Firebase Crashlytics, Sentry), payment processors (e.g., Stripe, Apple App Store, Google Play billing), and advertising/attribution partners (e.g., Google AdMob, Meta Ads). These providers may receive device identifiers, advertising IDs, usage and diagnostic data, and purchase receipts as necessary to provide their services. Please review the privacy pages of those providers for details:
We only share the minimum data necessary with service providers under written contracts that require them to protect the data and to process it only on our instructions. We may disclose data to comply with laws, respond to lawful requests, or protect our rights or to investigate fraud or illegal activity. In the event of a corporate transaction, personal data may be transferred as part of that transaction. We will notify users where required.
We retain personal data for the period necessary to provide the App and for legitimate business purposes (for example, to prevent fraud, enforce agreements, or comply with legal obligations). When data is no longer required, we will delete or anonymize it. You may request deletion of your account and personal data via the App: go to Settings → Account → Delete Account, or contact us using the details below. After a deletion request, we will de‑identify or delete your personal data within 30 days unless retention is required by law.
We implement industry-standard administrative, technical, and physical safeguards to protect data (for example, encryption in transit (TLS), access controls, data minimization, and regular security assessments). However, no system is perfect; if we become aware of a security breach affecting personal data, we will follow applicable breach-notification laws and inform affected users where required.
Depending on your jurisdiction, you may have rights including access, correction, deletion, data portability, restriction of processing, objection to processing, and the right to withdraw consent. To exercise these rights:
The App is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children below the minimum age. If we learn that we have collected personal data from a child without parental consent, we will take steps to delete that data.
Data may be processed and stored in the United States or other countries where our service providers operate. When personal data is transferred outside your country, we apply appropriate safeguards such as standard contractual clauses, where required, to ensure an adequate level of protection.
Purchases are processed by the platform store (Apple or Google) or by our third-party payment processor. We receive transaction receipts and identifiers needed to provide purchased features; billing information (such as full credit card numbers) is handled only by the payment provider and is not stored on our servers.
For personalized advertising or measurement, we may access advertising identifiers (IDFA on iOS; Advertising ID on Android). On iOS, we will request permission via App Tracking Transparency (ATT) before using the IDFA for tracking or sharing with other companies for advertising purposes; you can change this permission in iOS Settings → Privacy → Tracking. On Android you can opt out of ad personalization by resetting or disabling your Advertising ID under Settings → Google → Ads → Opt out of Ads Personalization.
For Play Console Data Safety fields, the following developer-facing summary reflects what should be declared:
If you have questions, requests, or privacy concerns, contact our privacy team at [email protected] or by mail at: HHM, Attn: Privacy Team, [Company Address]. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.
This Privacy Policy is effective as of 2026-06-02. We may update this policy occasionally to reflect changes in our practices or legal requirements; material changes will be notified in the App or by email where required. A brief changelog will be provided at the top of this page for major updates.
HHM Core (licensed contractor) is the designated privacy contact for the HHM App.
Need to exercise your data rights or speak with our Data Protection Officer (DPO) or designated privacy contact? HHM Core, acting as a licensed contractor, is the designated privacy contact for the HHM App. Contact our privacy team at [email protected].
1251 Arrow Pine Drive - F103 - The Connect Charlotte, NC 28273
Designated Privacy Contact / DPO: [email protected]. We aim to respond to privacy inquiries within 30 days. If you are not satisfied with our response you may escalate to your local supervisory authority. For details on data collection, use, sharing, retention, security measures, and your rights, please see our full Privacy Policy.
Licensed contractor delivering high-performance custom homes with privacy by design.
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